*{margin:0;padding:0;box-sizing:border-box}
:root{
  --red:#C8102E;--red2:#a00d25;--red-soft:#fdf0f2;
  --u1:#C8102E;--u2:#1D4ED8;--u3:#047857;--u4:#B45309;
  --bg:#F8F7F5;--surface:#FFFFFF;--surface2:#F2F1EF;--surface3:#EAE8E3;
  --border:#E4E2DE;--border2:#D1CEC9;
  --text:#1A1916;--text2:#6B6760;--text3:#9C9891;
  --green:#10B981;--green-soft:#D1FAE5;
  --amber:#F59E0B;--amber-soft:#FEF3C7;
  --blue:#3B82F6;--blue-soft:#DBEAFE;
  --shadow:0 1px 3px rgba(0,0,0,.08),0 1px 2px rgba(0,0,0,.06);
  --shadow-lg:0 4px 16px rgba(0,0,0,.1);
  --r:10px;--r-sm:6px;
}
html,body{height:100%;font-family:'DM Sans',sans-serif;background:var(--bg);color:var(--text);font-size:13px}
.hidden{display:none!important}

/* MODALS */
.modal-bg{position:fixed;inset:0;background:rgba(0,0,0,.45);display:flex;align-items:center;justify-content:center;z-index:1000;backdrop-filter:blur(4px);animation:fadein .15s ease}
@keyframes fadein{from{opacity:0}to{opacity:1}}
.modal{background:var(--surface);border-radius:16px;padding:28px;width:90%;max-width:480px;box-shadow:var(--shadow-lg);max-height:90vh;overflow-y:auto}
.modal.modal-lg{max-width:760px}
.modal h2{font-size:20px;font-weight:700;margin-bottom:6px}
.modal p{color:var(--text2);font-size:13px;line-height:1.6;margin-bottom:18px}
.modal a{color:var(--red);font-weight:600;text-decoration:none}
.modal-close{position:absolute;top:14px;right:14px;background:transparent;border:none;cursor:pointer;color:var(--text3);font-size:20px;width:28px;height:28px;display:flex;align-items:center;justify-content:center;border-radius:6px}
.modal-close:hover{background:var(--surface2);color:var(--text)}
.modal{position:relative}

/* User select */
.user-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-top:8px}
.user-card{border:2px solid var(--border);border-radius:var(--r);padding:16px;cursor:pointer;transition:.15s;text-align:center;background:var(--surface)}
.user-card:hover{transform:translateY(-2px);box-shadow:var(--shadow-lg)}
.user-card .avatar{width:48px;height:48px;border-radius:50%;margin:0 auto 10px;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:18px;color:#fff}
.user-card .uname{font-weight:600;font-size:14px}
.user-card .urole{font-size:11px;color:var(--text2);margin-top:2px}

/* APP LAYOUT */
.app{display:grid;grid-template-rows:58px 1fr;height:100vh}
.header{background:var(--surface);border-bottom:1px solid var(--border);padding:0 20px;display:flex;align-items:center;justify-content:space-between;gap:12px}
.logo{font-size:16px;font-weight:700;display:flex;align-items:center;gap:8px;white-space:nowrap}
.logo span{color:var(--red)}
.nav{display:flex;gap:2px}
.nav-btn{background:transparent;border:none;border-radius:var(--r-sm);padding:7px 12px;cursor:pointer;font-size:13px;font-weight:500;color:var(--text2);font-family:inherit;transition:.15s;display:flex;align-items:center;gap:5px;position:relative}
.nav-btn:hover{background:var(--surface2);color:var(--text)}
.nav-btn.active{background:var(--red-soft);color:var(--red);font-weight:600}
.nav-btn i{font-size:15px}
.nav-btn .badge{position:absolute;top:-2px;right:-2px;background:var(--red);color:#fff;font-size:9px;font-weight:700;padding:1px 5px;border-radius:30px;min-width:14px;text-align:center}
.header-right{display:flex;align-items:center;gap:8px}
.save-indicator{font-size:11px;color:var(--text3);display:flex;align-items:center;gap:4px;transition:.2s}
.save-indicator i{font-size:13px;color:var(--green)}
.save-indicator.saving{color:var(--amber)}.save-indicator.saving i{color:var(--amber)}
.user-pill{display:flex;align-items:center;gap:8px;border:1px solid var(--border);border-radius:30px;padding:5px 10px 5px 5px;cursor:pointer;font-size:12px;font-weight:600;background:var(--surface)}
.user-pill:hover{background:var(--surface2)}
.user-pill .dot{width:26px;height:26px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:700;color:#fff;font-size:11px}

/* PAGES */
.content{overflow:hidden;display:grid;min-width:0}
#page-contacts{display:grid;grid-template-columns:280px 1fr 360px;height:100%;overflow:hidden;min-width:0}
.panel{background:var(--surface);border-right:1px solid var(--border);display:flex;flex-direction:column;overflow:hidden;min-width:0}
.panel:last-child{border-right:none;border-left:1px solid var(--border)}
.panel-hdr{padding:12px;border-bottom:1px solid var(--border);flex-shrink:0}
.panel-hdr h3{font-size:13px;font-weight:600;margin-bottom:8px;display:flex;align-items:center;justify-content:space-between}
.panel-body{flex:1;overflow-y:auto;padding:10px}

/* Search */
.search-box{position:relative;margin-bottom:8px}
.search-box i{position:absolute;left:9px;top:50%;transform:translateY(-50%);color:var(--text3);font-size:14px;pointer-events:none}
.search-box input{padding-left:30px;margin:0}
.search-box .clear-btn{position:absolute;right:6px;top:50%;transform:translateY(-50%);background:transparent;border:none;cursor:pointer;color:var(--text3);padding:4px;border-radius:4px}
.search-box .clear-btn:hover{background:var(--surface2);color:var(--text)}

/* Today banner */
.today-banner{background:linear-gradient(135deg,#FEF3C7,#FDE68A);border:1px solid #FCD34D;border-radius:var(--r);padding:10px 12px;margin-bottom:10px;cursor:pointer;transition:.15s}
.today-banner:hover{box-shadow:var(--shadow);transform:translateY(-1px)}
.today-banner-title{font-size:11px;font-weight:700;color:#92400E;margin-bottom:2px;display:flex;align-items:center;gap:5px}
.today-banner-content{font-size:12px;color:#451A03}

/* Bulk toolbar */
.bulk-toolbar{background:var(--text);color:#fff;padding:10px 14px;border-radius:var(--r);margin-bottom:8px;display:flex;align-items:center;gap:10px;flex-wrap:wrap;font-size:12px}
.bulk-toolbar .bulk-count{font-weight:700;background:rgba(255,255,255,.15);padding:3px 9px;border-radius:30px}
.bulk-toolbar button{background:rgba(255,255,255,.1);color:#fff;border:1px solid rgba(255,255,255,.2);padding:5px 10px;font-size:11px}
.bulk-toolbar button:hover{background:rgba(255,255,255,.2)}
.bulk-toolbar select{background:rgba(255,255,255,.1);color:#fff;border:1px solid rgba(255,255,255,.2);font-size:11px;padding:5px 8px;margin:0}
.bulk-toolbar select option{color:var(--text);background:#fff}

/* Contact card */
.contact-card{padding:10px;border:1px solid var(--border);border-radius:var(--r-sm);margin-bottom:6px;cursor:pointer;transition:.12s;position:relative;display:flex;gap:8px;align-items:flex-start}
.contact-card:hover{border-color:var(--border2);background:var(--surface2)}
.contact-card.active{border-color:var(--red);background:var(--red-soft)}
.contact-card.unread{border-left:3px solid var(--red)}
.contact-card.selected-bulk{background:var(--blue-soft);border-color:var(--blue)}
.cc-checkbox{flex-shrink:0;margin-top:2px}
.cc-checkbox input{width:14px;height:14px;cursor:pointer;margin:0}
.cc-body{flex:1;min-width:0}
.cc-name{font-weight:600;font-size:13px;margin-bottom:1px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cc-company{font-size:11px;color:var(--text2);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cc-role{font-size:11px;color:var(--text3);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cc-meta{display:flex;align-items:center;justify-content:space-between;margin-top:6px;gap:4px}
.cc-dot{width:7px;height:7px;border-radius:50%;background:var(--red);position:absolute;top:8px;right:8px}
.cc-actions{display:flex;gap:3px;flex-wrap:wrap;margin-top:5px}
.mini-counter{font-size:10px;display:flex;align-items:center;gap:2px;padding:2px 5px;border-radius:4px;background:var(--surface);border:1px solid var(--border)}
.cc-call-pending{display:flex;align-items:center;gap:3px;color:var(--amber);font-size:10px;font-weight:600}

/* Inputs */
input,textarea,select{width:100%;background:var(--surface2);border:1px solid var(--border);border-radius:var(--r-sm);padding:8px 10px;font-size:13px;color:var(--text);font-family:inherit;margin-bottom:8px}
input:focus,textarea:focus,select:focus{outline:none;border-color:var(--red);box-shadow:0 0 0 2px rgba(200,16,46,.1)}
input:disabled,textarea:disabled,select:disabled{opacity:.6;cursor:not-allowed}
textarea{resize:vertical;min-height:56px}
label.lbl{font-size:11px;font-weight:600;color:var(--text2);display:block;margin-bottom:4px}

/* Buttons */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:9px 14px;border-radius:var(--r-sm);border:1px solid var(--border);background:var(--surface2);cursor:pointer;font-size:13px;font-weight:500;color:var(--text);font-family:inherit;transition:.15s;white-space:nowrap}
.btn:hover{background:var(--border)}
.btn:disabled{opacity:.5;cursor:not-allowed;pointer-events:none}
.btn-red{background:var(--red);color:#fff;border:none}.btn-red:hover:not(:disabled){background:var(--red2)}
.btn-full{width:100%}
.btn-sm{padding:5px 10px;font-size:12px}
.btn-icon{padding:6px;border-radius:var(--r-sm);border:1px solid var(--border);background:var(--surface);cursor:pointer;display:flex;align-items:center;color:var(--text2);transition:.15s;position:relative}
.btn-icon:hover{background:var(--surface2);color:var(--text)}
.btn-icon i{font-size:15px}

/* Tooltip */
[data-tip]{position:relative}
[data-tip]:hover::after{
  content:attr(data-tip);position:absolute;bottom:calc(100% + 6px);left:50%;transform:translateX(-50%);
  background:var(--text);color:#fff;padding:5px 8px;border-radius:5px;font-size:11px;white-space:nowrap;
  z-index:100;pointer-events:none;font-weight:500
}
[data-tip]:hover::before{
  content:'';position:absolute;bottom:100%;left:50%;transform:translateX(-50%);
  border:4px solid transparent;border-top-color:var(--text);z-index:100;pointer-events:none
}

/* Quick action buttons in contact card */
.quick-acts{display:flex;gap:4px;margin-top:6px}
.qa-btn{flex:1;padding:5px;border:1px solid var(--border);background:var(--surface);border-radius:4px;cursor:pointer;display:flex;align-items:center;justify-content:center;gap:3px;font-size:10px;color:var(--text2);transition:.12s}
.qa-btn:hover{background:var(--red);color:#fff;border-color:var(--red)}
.qa-btn i{font-size:11px}

/* Action counters */
.action-counters{display:grid;grid-template-columns:1fr 1fr;gap:6px;margin:10px 0}
.ac-item{border:1px solid var(--border);border-radius:var(--r-sm);padding:8px;background:var(--surface2)}
.ac-label{font-size:10px;font-weight:600;color:var(--text2);margin-bottom:4px;display:flex;align-items:center;gap:4px}
.ac-ctrl{display:flex;align-items:center;gap:6px}
.ac-count{font-size:18px;font-weight:700;color:var(--text);min-width:24px;text-align:center;font-family:'DM Mono',monospace}
.ac-btn{width:24px;height:24px;border-radius:4px;border:1px solid var(--border);background:var(--surface);cursor:pointer;font-size:16px;display:flex;align-items:center;justify-content:center;font-weight:600;line-height:1;color:var(--text2);transition:.12s}
.ac-btn:hover{background:var(--red);color:#fff;border-color:var(--red)}
.ac-btn:active{transform:scale(.9)}

/* Status pills */
.status-pill{display:inline-flex;align-items:center;gap:5px;font-size:11px;font-weight:600;padding:3px 9px;border-radius:30px}

/* Message tabs */
.msg-tabs{display:flex;border-bottom:1px solid var(--border);padding:0 4px;overflow-x:auto}
.msg-tab{padding:9px 10px;border:none;background:transparent;cursor:pointer;font-size:12px;font-weight:500;color:var(--text2);border-bottom:2px solid transparent;margin-bottom:-1px;font-family:inherit;display:flex;align-items:center;gap:4px;transition:.12s;white-space:nowrap}
.msg-tab.active{color:var(--red);border-bottom-color:var(--red)}
.msg-tab i{font-size:14px}

/* Message box */
.msg-box{background:var(--surface2);padding:12px;border-radius:var(--r-sm);border:1px solid var(--border);font-size:12px;line-height:1.7;margin:8px 0;max-height:240px;overflow-y:auto;color:var(--text);white-space:pre-wrap}

/* Tone selector */
.tone-row{display:flex;gap:4px;margin-bottom:8px;flex-wrap:wrap}
.tone-chip{padding:4px 9px;border:1px solid var(--border);background:var(--surface);border-radius:30px;cursor:pointer;font-size:11px;color:var(--text2);transition:.12s;font-weight:500}
.tone-chip:hover{border-color:var(--red);color:var(--red)}
.tone-chip.active{background:var(--red);color:#fff;border-color:var(--red)}

/* Action log */
.log-item{font-size:11px;padding:6px 10px;border-left:2px solid var(--border);margin-bottom:4px;color:var(--text2)}
.log-item strong{color:var(--text);font-weight:600}

/* Scheduled calls */
.call-card{border:1px solid var(--border);border-radius:var(--r);padding:10px;margin-bottom:6px;background:var(--surface)}
.call-status-pending{border-left:3px solid var(--amber)}
.call-status-completed{border-left:3px solid var(--green);opacity:.75}
.call-status-rescheduled{border-left:3px solid #6366F1}
.call-status-noshow{border-left:3px solid #EF4444;opacity:.75}

/* Pages */
#page-reports,#page-calls,#page-settings{padding:20px;overflow-y:auto;background:var(--bg)}
.report-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:20px}
.stat-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--r);padding:16px}
.stat-card .stat-val{font-size:30px;font-weight:700;margin-bottom:2px;font-family:'DM Mono',monospace;line-height:1}
.stat-card .stat-lbl{font-size:12px;color:var(--text2);margin-top:6px}
.section-hdr{font-size:14px;font-weight:700;margin-bottom:12px;display:flex;align-items:center;gap:6px;padding-bottom:8px;border-bottom:1px solid var(--border)}
.section-hdr i{color:var(--red)}
.report-section{background:var(--surface);border:1px solid var(--border);border-radius:var(--r);padding:16px;margin-bottom:16px}
.user-perf-row{display:flex;align-items:center;gap:12px;padding:10px 0;border-bottom:1px solid var(--border)}
.user-perf-row:last-child{border-bottom:none}
.user-perf-avatar{width:36px;height:36px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:700;color:#fff;font-size:13px;flex-shrink:0}
.user-perf-info{flex:1;min-width:0}
.user-perf-name{font-weight:600;margin-bottom:4px}
.user-perf-stats{display:flex;gap:10px;flex-wrap:wrap}
.perf-stat{font-size:11px;color:var(--text2)}.perf-stat strong{color:var(--text)}
.progress-bar{height:6px;background:var(--surface2);border-radius:3px;overflow:hidden;flex:1}
.progress-fill{height:100%;background:var(--red);border-radius:3px;transition:.4s}
.funnel-row{display:flex;align-items:center;gap:10px;padding:8px 0;border-bottom:1px solid var(--border);font-size:13px}
.funnel-row:last-child{border-bottom:none}
.funnel-bar{flex:1;height:8px;background:var(--surface2);border-radius:4px;overflow:hidden}
.funnel-fill{height:100%;background:var(--red);border-radius:4px}
.funnel-lbl{min-width:160px;font-weight:500}
.funnel-pct{min-width:40px;text-align:right;font-weight:700;font-size:12px;color:var(--red);font-family:'DM Mono',monospace}
.call-schedule-row{display:flex;align-items:flex-start;gap:12px;padding:10px 0;border-bottom:1px solid var(--border)}
.call-schedule-row:last-child{border-bottom:none}

/* Settings */
.settings-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.cs-card{border:1px solid var(--border);border-radius:var(--r-sm);padding:12px;background:var(--surface);position:relative}
.cs-card h4{font-weight:600;margin-bottom:4px;padding-right:20px}
.cs-card .cs-detail{font-size:11px;color:var(--text2);margin-top:2px}
.cs-del{position:absolute;top:8px;right:8px;background:transparent;border:none;cursor:pointer;color:var(--text3);font-size:14px;transition:.12s}
.cs-del:hover{color:var(--red)}

/* CSV Preview */
.csv-preview-table{width:100%;border-collapse:collapse;font-size:11px;margin-bottom:12px}
.csv-preview-table th{background:var(--surface2);padding:6px 8px;text-align:left;border:1px solid var(--border);font-weight:600;font-size:10px}
.csv-preview-table td{padding:6px 8px;border:1px solid var(--border);max-width:120px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.csv-preview-table tr:nth-child(even) td{background:var(--surface2)}
.csv-mapping-row{display:grid;grid-template-columns:1fr auto 1fr;gap:8px;align-items:center;padding:6px 0;font-size:12px}
.csv-mapping-row .arrow{color:var(--text3);font-size:14px}
.csv-mapping-row select{margin:0;padding:5px 8px;font-size:12px}

/* Toast */
.toast-container{position:fixed;bottom:20px;right:20px;z-index:9999;display:flex;flex-direction:column;gap:8px;align-items:flex-end}
.toast{background:var(--text);color:#fff;padding:10px 14px;border-radius:var(--r-sm);font-size:13px;font-weight:500;animation:slideup .2s ease;display:flex;align-items:center;gap:10px;box-shadow:var(--shadow-lg);max-width:380px}
.toast.toast-error{background:var(--red)}
.toast.toast-success{background:var(--green)}
.toast.toast-undo{background:var(--text)}
.toast-undo-btn{background:rgba(255,255,255,.2);border:none;color:#fff;padding:4px 10px;border-radius:4px;cursor:pointer;font-weight:600;font-size:11px;margin-left:6px}
.toast-undo-btn:hover{background:rgba(255,255,255,.3)}
@keyframes slideup{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}

/* Empty */
.empty{text-align:center;padding:36px 16px;color:var(--text2)}
.empty i{font-size:36px;display:block;margin-bottom:12px;opacity:.3}
.empty p{font-size:13px;margin-bottom:14px}
.empty .empty-actions{display:flex;gap:8px;justify-content:center;flex-wrap:wrap}

/* Scrollbar */
::-webkit-scrollbar{width:6px;height:6px}
::-webkit-scrollbar-track{background:transparent}
::-webkit-scrollbar-thumb{background:var(--border2);border-radius:3px}
::-webkit-scrollbar-thumb:hover{background:var(--text3)}

.row{display:flex;gap:8px}
hr{border:none;border-top:1px solid var(--border);margin:12px 0}

/* Loading spinner */
.spinner{display:inline-block;width:14px;height:14px;border:2px solid rgba(255,255,255,.3);border-top-color:#fff;border-radius:50%;animation:spin .8s linear infinite;vertical-align:-2px}
@keyframes spin{to{transform:rotate(360deg)}}

/* Status badges */
.s-progress{background:#FEF3C7;color:#92400E}
.s-followup{background:#DBEAFE;color:#1E40AF}
.s-closed{background:#D1FAE5;color:#065F46}